Customer Service
One Powerful Culture
Twitter It!By Verne Harnish “Growth Guy”
No company better exemplifies the power of a strong corporate culture than Zappos, the online shoe and clothing retailer acquired by Amazon last November for $1.2 billion. Just over a decade old, its corporate culture is the critical glue that helps this rapidly growing company deliver on its promise [...]
Customer Service On Steroids
Twitter It!By: Victoria Barret
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Spotto!
Twitter It!By Seth Godin
Justine plays a game that involves finding yellow cars on the road and shouting the appropriate term as you see them.
What you discover after just a few minutes is just how many yellow cars there are. A lot.
We notice what we choose to notice.
Consider playing a version of spotto involving great customer [...]
EOtv: Winning Cultures and Budget Cuts
Twitter It!This week’s Webcast includes:
EO Arizona’s Jim Bailey on creating a winning company culture
EO Portland member Jill Nelson on making strict budget cuts
Tip of the week from Kaihan Krippendorff: The strategy of sacrifice
Member Spotlite on EO Idaho’s Erik Bolinder
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Zipcar Seeks IPO as Once ‘Wacky’ Car-Sharing Gains
Twitter It!By Julie Ziegler
June 10 (Bloomberg) — Zipcar Inc., the world’s largest car-sharing company, is gearing up to publicly sell shares in 2010 as it fends off rivals such as Hertz Global Holdings Inc.
The company, which has grown from a single lime-green VW Bug to a fleet of 6,500 autos, will post its first profit [...]