Customer Service
EOtv – Episode 36 – Week of June 8, 2009
Twitter It!This week’s Webcast includes:
Balancing business operations and customer satisfaction
Tip of the week from author and EO Idaho member Dave Lakhani
On the phone with Henry Rischitelli
Member spotlight on EO Cleveland’s Louis Licata
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Leadership lessons from the White House Fellows: Put your people first
Twitter It!Posted by Mary Ellen Slayterfor SmartBlog
Today’s guest post is by Charles Garcia, a former White House Fellow and author of “Leadership Lessons of the White House Fellows: Learn How to Inspire Others, Achieve Greatness, and Find Success in Any Organization.”
Never has it been more obvious that people are the heart and soul [...]
Wal-Mart’s Vice Chairman On Leadership
Twitter It!Posted by Bruce Temkin in Customer experience.
Tags: Eduardo Castro-Wright, Wal-Mart
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There was a very interesting interview with Eduardo Castro-Wright, vice chairman of Wal-Mart Stores, in the New York Times. Here are some of his comments that I found particularly insightful:
Leadership is about trust. It’s about being able to get people to go to places they [...]
Why Circuit City Failed, and Why B&H Thrives
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Many companies that have gone bust didn’t die because of the recession. They failed for one reason: They treated customers poorly
From: Inc. Magazine, May 2009 | By: Joel Spolsky
When Circuit City went kaput in January, I didn’t waste my time on the chain’s so-called going-out-of-business sale. First of all, Circuit City never had anything [...]
from CEO to Customer service rep
Twitter It!Growing a List of Opportunities
Service Becomes a Priority for Craigslist Founder After Computer Career
By ELIZABETH GARONE
Craig Newmark
First job: Systems programmer at International Business Machines Corp.
Current position: Customer-service representative and community organizer
How I got here in 10 words or less: Following through with my commitment to shared values.
Most people might think they don’t know [...]