Customer Service
One Powerful Culture
Twitter It!By Verne Harnish “Growth Guy”
No company better exemplifies the power of a strong corporate culture than Zappos, the online shoe and clothing retailer acquired by Amazon last November for $1.2 billion. Just over a decade old, its corporate culture is the critical glue that helps this rapidly growing company deliver on its promise [...]
EOtv: Verne Harnish gives his tips on effective team communication
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Kathryn Korostoff of EO Boston shares how to build the best customer research process for your company EO Reno Tahoe member, Laura Partridge on what it takes to find the right media mix
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Spotto!
Twitter It!By Seth Godin
Justine plays a game that involves finding yellow cars on the road and shouting the appropriate term as you see them.
What you discover after just a few minutes is just how many yellow cars there are. A lot.
We notice what we choose to notice.
Consider playing a version of spotto involving great customer [...]
Why Circuit City Failed, and Why B&H Thrives
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Many companies that have gone bust didn’t die because of the recession. They failed for one reason: They treated customers poorly
From: Inc. Magazine, May 2009 | By: Joel Spolsky
When Circuit City went kaput in January, I didn’t waste my time on the chain’s so-called going-out-of-business sale. First of all, Circuit City never had anything [...]