Processes vs. Functions
Processes vs. Functions: Reducing Business Insanity
Twitter It!By Verne Harnish “Growth Guy”
Customers experience your company’s processes, not its functions. Yet executives spend most of their time focused on making sure the functions of the firm i.e. sales, operations, finance, HR, IT, etc. are properly led, staffed, and driven by appropriate key performance indicators (KPIs).
For the sake of customers and the [...]
